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\nEveryone has thrown a ball and wished they could pull it back halfway down the lane. With a Jersey Mill order you get a short window to do exactly that. This page explains how long you have to cancel an order or change it, what we can change, how to ask, and what happens if the window has already closed. Because we print personalised text exactly as you type it, and no proof is sent before production, this window matters most for names, numbers and sizes.
\nYou can cancel or change any Jersey Mill order within 24 hours of placing it. The clock starts at the time shown on your order confirmation email, not at the start of the next business day. A Saturday-morning order therefore has a window that ends on Sunday morning, even though our replies are sent on business days.
\nYour request is inside the window if your email reaches support@jerseymill.shop within 24 hours of the order time. We go by the time your email arrives, not the time we answer it. So if you write on a Sunday afternoon about an order placed on Sunday morning, you are covered, even if our reply comes on Monday.
\nOrders take 1-3 business days to prepare, and personalised shirts are printed from the text you typed into the product fields. Once a name is printed on a shirt, it cannot be unprinted. The 24-hour window gives you time to catch a typo or a wrong size while the order can still be adjusted, without holding up everyone else’s shirts.
\nInside the window, most parts of an order can be changed. The table below shows the common requests and what to include so we can make the change on the first reply.
\n| Change you need | \nWhat to tell us | \nGood to know | \n
|---|---|---|
| Different size | \nThe product, the player or cart line, the old size and the new size | \nSizes 2XL and up cost a little more; we confirm any difference before changing it | \n
| Different color | \nThe product, the current color and the new color | \nOnly colors listed on the product page are available | \n
| Fix a name, number or team name | \nThe cart line and the exact corrected text, in capitals | \nCharacter limits on the product page still apply | \n
| Add or remove sleeve text | \nThe cart line and the sleeve text, up to 10 characters | \nSleeve text adds $2 per shirt, charged only when filled | \n
| Add or remove an item | \nThe product, size, color and any personalisation | \nAdding a new player may be simpler as a separate order | \n
| Correct the shipping address | \nThe full corrected address, including unit number | \nDelivery is available to the US, Canada, Australia and New Zealand only | \n
| Cancel the whole order | \nThe order number and the word “Cancel” | \nRefunded in full to your original payment method | \n
This is the most common request, and the one that matters most. Say a captain typed “KOWALSKY” in the Name on back field when the bowler actually spells it “KOWALSKI”. Caught within 24 hours, it is a two-line email and we fix it. Please write the corrected text in capitals exactly as it should appear, because we print exactly what is typed. Name on back can be up to 12 characters, team name on front up to 18 characters, numbers from 0 to 99 and sleeve text up to 10 characters.
\nPicture a bowling captain who orders five Custom Team Bowling Shirts, one cart line per player, then hears six hours later that one bowler wears a 3XL rather than an XL. That is inside the window. Email us with the order number, the player’s name as it appears on the cart line and the new size. Because 2XL and up cost a little more, we tell you the difference first and only go ahead once you agree. If the bowler had mentioned it three days later instead, the order would already be on its way, and the return route described below would be the answer.
\nOn the Team Roster Back Tee you paste up to 15 names, one per line, in the Roster names field. If one of the twelve names you pasted is misspelled, or you left a player off, tell us within 24 hours and send the full corrected list, one name per line, so we can replace it in one go. We cannot add names to a shirt that has already been made, so a sub who joins mid-season needs a new order.
\nOn the Custom Pickleball League Jersey you can pick an optional Division or night choice. If your ladder moves from Thursday to Monday after you order, tell us inside the window and we switch the choice. Gift orders are another common case: if you ordered a League Night Pullover Hoodie and a Pin & Ball sock pair for a partner’s birthday and want them shipped to a relative’s address in another state instead of your own, send the new address within 24 hours and we update it.
\nParents often check a Custom Youth Softball Jersey against a shirt the child already wears only after the order is placed. If the youth M looks too snug next to the current shirt, email us within the window to move to a youth L or XL.
\nAll requests come in by email. There is no phone line or chat, which keeps every change in writing where both of us can see it.
\nSubject: the word “Change” followed by your order number. Message: “Line 3, player name currently KOWALSKY, please change to KOWALSKI. Line 5, size XL, please change to 3XL. Everything else stays the same.” Short, specific, done. We reply within 24 hours on business days.
\nOpen the order in My Account, or look at your confirmation email. Each cart line shows the personalisation fields you filled in. Read them aloud; it is surprisingly good at catching swapped letters and missing numbers.
\nAfter the window closes, the order goes ahead as placed. We cannot cancel it or change sizes, colors, text or items from that point. You are still covered once it arrives.
\nEvery item can be returned within 60 days, including personalised pieces. For a change-of-mind return we provide a free return label, and there is no restocking fee. Once the return reaches us, your refund goes to your original payment method within 7 days, or you can ask for store credit that never expires. A size swap discovered three days after ordering, or a spelling error noticed on delivery day, both follow this route. The step-by-step process is on our Returns & Exchanges Policy page, and the money side is on our Refund Policy page.
\nIf you realise the shipping address is wrong after 24 hours have passed, email us straight away anyway. We cannot promise to change it, but contact us and we will help where we can. Our Shipping & Delivery page covers what happens if a parcel cannot be delivered.
\nWhen we confirm a cancellation inside the window, we refund everything you paid for the cancelled items to your original payment method. Shipping is always free, so there is no shipping charge to recover. How quickly the refund appears on your statement depends on your bank or payment provider. If you cancel part of an order, for example one player out of five, we refund that cart line and the rest of the order continues as normal.
\nSome changes move the total. Swapping an L for a 2XL costs a little more; adding sleeve text adds $2 per shirt; removing sleeve text takes $2 off. We always tell you the new total before making the change. If the total goes down, we refund the difference to your original payment method. If it goes up, we explain how to pay the difference and only make the change once that is settled.
\nVery occasionally we may need to cancel an order ourselves. We will always email you first to explain why, and any cancelled part of the order is refunded in full to your original payment method. Reasons can include:
\nIf personalisation is the issue, we usually suggest a fix first, such as replacing a borrowed name with your own team name, so your order can go ahead. Our Intellectual Property Policy explains why.
\nThe fastest change request is the one you never have to send. A few minutes before checkout saves everyone time.
\nIf you have just placed an order and something is not right, do not wait. Email support@jerseymill.shop with your order number, and we will reply within 24 hours on business days. You can check the current status on our Order Tracking page or read more answers in the FAQs. Our business details are Jersey Mill, 3492 W Ridgecrest Dr., Taylorsville, UT 84129, US.
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