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\nThink of this page as the front counter at the bowling alley: one place to find the right lane for your question. Pick the topic that matches what you need, read the short summary, then follow the link to the page with the full rule.
\nThese are the questions that land in our inbox most often. If yours is here, you may not need to write at all.
\nNo. The live preview on each personalised product page is the only preview. It shows your text over the product photo as you type, so read it slowly before you add the shirt to the cart. We print exactly what is typed.
\nAdd 1-3 business days of preparation to 7-14 business days in transit. Weekends and public holidays are not business days, so count from your order date with a calendar in hand if you have a season opener coming up.
\nIf fewer than 24 hours have passed since you placed the order, email us and we will change or cancel it. After that, the 60-day return is the route to take.
\nYes. Personalised shirts follow the same 60-day return as everything else, with a free return label and no restocking fee.
\nNo. We print generic designs plus your own team name and your own players’ names. Trademarks, other people’s logos and famous players’ names are off the table.
\nEach topic below has a short summary and the pages that go deeper. Every support page in our footer can be reached from here.
\nEvery player is one cart line. On the five personalised products you fill in the built-in fields, such as team name on front (up to 18 characters), name on back (up to 12 characters), number (0–99) and optional sleeve text (up to 10 characters, +$2 when filled). No order notes are needed, and there are no quotes or team discounts. Browse the Custom Team & Name Jerseys collection to start, and read the FAQs for the details of each field.
\nShipping is free with no minimum, and we ship only to the United States, Canada, Australia and New Zealand. Everything ships from the USA. A parcel heading to Australia or New Zealand can use the full 14 business days in transit, so allow for it. Read Shipping & Delivery for the full picture.
\nYour order status lives in My Account and on the Order Tracking page. If the status has not moved in a way you expect, email us with the order number and we will look into it for you.
\nThe window is 24 hours from the moment you place the order. Within that window we can change a size, fix a spelling, update an address or cancel. Write to us rather than placing a second order, so nothing gets made twice. The full rule is on Cancel or Change an Order.
\nYou have 60 days to send something back for any reason, and the return label is on us. There is no restocking fee, and personalised items are included. To exchange, return the first item and order the one you want. Steps are on the Returns & Exchanges Policy page.
\nOnce your return reaches us, the refund goes back to the original payment method within 7 days. Prefer store credit? Ask for it in your email; it never expires. See the Refund Policy.
\nThe payment methods shown at checkout are the ones available for your order. We do not ask for card details by email, and you should never send them to us. Read Payment Methods for how payment is handled.
\nUnisex adult shirts, women’s fit styles, youth sizes, socks and a one-size adjustable trucker hat each have their own way of choosing. The Size Guide explains how to pick by comparing with a shirt you already own.
\nYour account keeps your orders and addresses in one place. Our Privacy Policy explains what we collect and how long we keep it; for example, photos you email us are deleted 30 days after delivery.
\nIf you believe something on our site uses your work, our DMCA page explains how to send a notice. The Intellectual Property Policy explains what we will and will not print, and the Terms of Service set out the rules for using the site.
\n| Topic | \nKey fact | \nRead next | \n
|---|---|---|
| Preparation time | \n1-3 business days | \nShipping & Delivery | \n
| Transit time | \n7-14 business days to US, CA, AU and NZ | \nShipping & Delivery | \n
| Shipping cost | \nFree, no minimum | \nShipping & Delivery | \n
| Change or cancel | \nWithin 24 hours, by email | \nCancel or Change an Order | \n
| Return window | \n60 days, free return label | \nReturns & Exchanges | \n
| Refund timing | \nWithin 7 days of receiving the return | \nRefund Policy | \n
| Store credit | \nOn request, never expires | \nRefund Policy | \n
| Email reply | \nWithin 24 hours on business days | \nContact Us | \n
Rules make more sense with a real league in front of them. Here is how a few common situations play out.
\nTwo pickleball partners want matching Kitchen Line jerseys, one for a player in Canada and one in the US. Each jersey goes on its own order with its own shipping address. Both ship free, both follow the same 1-3 business day preparation time, and both travel in 7-14 business days. If one partner later wants a different size, that partner’s order is handled on its own, without touching the other.
\nA parent buying a Custom Youth Softball Jersey has four youth sizes to choose from: S, M, L and XL. The easiest check is a shirt the child wears now and likes. Lay it flat, compare it with the size you are considering, and if the child is growing fast or wears an undershirt on cold evenings, think about the next size up. The Size Guide has the full method.
\nSomeone buying a League Night Pullover Hoodie and a Pin & Ball sock pair for a partner can ship to the partner’s address while the order email comes to them. Choose sizes carefully, because the person wearing it will not have seen the size menu. If the size is wrong, the 60-day return covers it.
\nIf a name on the back is wrong and more than 24 hours have passed, email us with the order number and a photo of the shirt. The 60-day return applies, and you can place a new order with the corrected spelling. Photos you send are deleted 30 days after delivery.
\nWrite to us with the order number and clear photos as soon as you can. Contact us and we will help sort out the right next step for your order.
\nNot sure where to start browsing? The catalogue is split into six collections, each built around a different kind of league night. Here is what lives where.
\nOrdering for a team is where most mix-ups start, simply because there are more lines to check. Run through this list once before checkout and you will rarely need the change window.
\nIf something still slips through, email us within 24 hours of ordering and we will fix it.
\nWe answer every email within 24 hours on business days. A few details make the difference between one reply and three.
\nNever send card numbers, passwords or other payment details by email. We will never ask for them. If you prefer a structured message, the Submit a Ticket page lists ready-made subjects for each topic.
\nStill stuck after browsing the topics? Email support@jerseymill.shop and a real reply comes back within 24 hours on business days. Support is by email only. You can also read more about Jersey Mill, see every page on the sitemap, visit Contact Us, or go back to the shop and keep browsing.
\nJersey Mill, 3492 W Ridgecrest Dr., Taylorsville, UT 84129, US.
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