Last updated:
\nNobody likes a split in frame ten, and nobody likes chasing money for a shirt that did not work out. This Refund Policy covers the money side of Jersey Mill: when you are entitled to a refund, how much comes back, where it goes, how long it takes, and when store credit might suit you better. The step-by-step process for sending an item back, getting a return label and swapping sizes lives on our Returns & Exchanges Policy. Read that page for the “how do I send it”, and this page for the “what do I get back”.
\nEach situation below says what triggers the refund and what you receive. In every case the starting point is the same: an email to us with your order number.
\nOrdered the Lane Flames bowling shirt in one colorway and wish you had picked the other? Within 60 days of delivery, you can return it for any reason. We send a free return label, and when the shirt reaches us we refund the full item price within 7 days of receiving it. Shipping on the original order was free, so there is no shipping charge to deduct or refund.
\nA fit problem is treated the same as a change of mind: full item price back once the return arrives. If you want the right size quickly, many customers place a new order for the new size and return the first one, so the replacement is not waiting on the refund. The Size Guide can help you choose the second time around.
\nIf an item is damaged, has a print fault, shows text different from what you typed in the order, or is not the item you ordered, email us with photos as soon as you can. Contact us and we will help: you can choose a refund of the item price, or a reprint or replacement instead. Return postage for problem items is always free.
\nOrders take 1-3 business days to process and 7-14 business days in transit to the US, Canada, Australia and New Zealand. A parcel to Australia or New Zealand can use the full 14 business days, so please allow for that before worrying. If your parcel still has not arrived after the estimated window, contact us with your order number and shipping address and we will help you find a solution, including a refund or a replacement where the parcel cannot be found.
\nIf you email us within 24 hours of placing your order to cancel it, you get back the full amount you paid. The process is on our Cancel or Change an Order page.
\nIf we cannot complete an order, for example because a product or size has become unavailable, or because the personalization asks for a real team name, league name, brand, logo or famous player’s name that we cannot print, we email you and refund the full amount to your original payment method.
\nRefunds are calculated per cart line. Every personalized shirt is its own line, with its own price, size and text, so you can return one player’s shirt without touching the rest of the team’s order.
\n| Situation | \nItem price | \nSize or sleeve-text extras | \nReturn label | \nRefund timing | \n
|---|---|---|---|---|
| Change of mind or wrong size chosen | \nRefunded in full | \nRefunded with the item | \nFree | \nWithin 7 days of receiving the return | \n
| Typo in the text you entered | \nRefunded in full on a 60-day return | \nRefunded with the item | \nFree | \nWithin 7 days of receiving the return | \n
| Damaged, print fault or text not matching the order | \nRefunded in full, or reprint if you prefer | \nRefunded with the item | \nFree | \nAgreed with you by email | \n
| Wrong item sent | \nRefunded in full, or correct item if you prefer | \nRefunded with the item | \nFree | \nAgreed with you by email | \n
| Order cancelled within 24 hours | \nRefunded in full | \nRefunded | \nNot needed | \nIssued once the cancellation is confirmed | \n
| Order cancelled by us | \nRefunded in full | \nRefunded | \nNot needed | \nIssued once we cancel | \n
Some options add a little to the price. Sizes 2XL and up cost a little more than smaller sizes, and the optional sleeve text adds $2 when it is filled in. These extras are part of what you paid for the item, so they come back with the item on any refund. Nothing you paid for a returned line is kept.
\nWe print exactly what you type and do not send a proof or mockup before printing. If you typed “KOWALSKY” when your bowler spells it “KOWALSKI”, the shirt matches the order, but it is still covered by the 60-day return and is refunded in full when it comes back. If you spot the typo within 24 hours of ordering, email us and we fix it before it becomes a refund at all.
\nJersey Mill does not add sales tax to your order at checkout, so there is no store-collected tax line to refund. Import duties or taxes on parcels to Canada, Australia or New Zealand depend on the destination country and are not charged by us. If you paid charges on delivery and are returning the item, contact us and we will help you understand your options.
\nThe clock for a refund starts when your return reaches us. Here is the sequence:
\nHow quickly the credit shows on your statement or account after we issue it depends on your payment provider, not on us. If it does not appear after a few days, email us. We will confirm the date we issued it and the amount, so you have what you need to ask your provider.
\nFor an order cancelled within 24 hours, nothing needs to travel back, so the refund is issued as soon as we confirm the cancellation by email.
\nFor a damaged item, a print fault or a wrong item, the timing depends on the solution we agree with you. If we ask you to send the item back, the 7-day clock runs from when it arrives. If we agree a reprint or replacement, the new item ships from the USA with free shipping.
\nRefunds go back to the payment method you used at checkout. We cannot send a refund to a different card, account or person, which protects you as well as us. The methods offered at checkout are the ones available at the time you order; our Payment Methods page explains how payment works.
\nIf you would rather keep the value with us, for example because the team plans to reorder once the roster is settled, ask for store credit when you request your return. Store credit is added for the value of the returned item and never expires, so it is still there next season.
\nSay you bought a League Night Pullover Hoodie and a pair of Pin & Ball crew socks for a partner’s birthday and had them shipped to their address. If the gift comes back, the refund goes to the payment method of the person who paid. If the recipient would rather have store credit to pick something else, the buyer can ask us for that.
\nWhen a captain pays for the whole team’s shirts, all refunds on that order go back to the captain’s payment method, even if a player sends their own shirt back. Settling up between teammates is between the captain and the team.
\nA bowling captain orders five Custom Team Bowling Shirts, one line per bowler. Six hours later, the captain realizes one bowler needs a 3XL instead of an XL. That is inside the 24-hour change window, so an email fixes the size and no refund is needed. Had the captain noticed three days later, the shirt would already be on its way: the bowler returns it within 60 days with our free label, the captain reorders the 3XL, and the returned shirt is refunded within 7 days of reaching us.
\nA pickleball pair ordered matching Kitchen Line jerseys, one shipped to Canada and one to the US. The Canadian partner decides the color is not for them. That one jersey is refunded on its own line after it comes back; the US partner’s jersey and the rest of the order are untouched.
\nA softball team’s Team Roster Back Tees carry 12 names. A new player joins in June. We cannot add a name to a tee that has already been printed, so the team places a new order with the updated roster. If they prefer to replace all the old tees, each one can be returned for a refund within 60 days of its delivery.
\nA parent orders a Custom Youth Softball Jersey in Youth S after checking it against a shirt the child wore last spring. It arrives a little tight across the shoulders. The parent requests a return label, reorders in Youth M with the same name and number, and the Youth S is refunded in full within 7 days of reaching us, including any sleeve-text charge on that line.
\nIf something about a charge looks wrong, please email us first. Most questions, such as a refund that has not shown yet or a charge you do not recognize from a teammate’s order, are settled quickly once we look at the order together. Contacting us does not take away any right you have with your bank or payment provider. If a dispute is opened while we are already handling a refund, the money may be held by the provider until the dispute closes, which can slow things down for you.
\nNothing in this policy limits rights you have under consumer protection law where you live.
\nEmail support@jerseymill.shop with your order number in the subject line. We reply by email within 24 hours on business days. Jersey Mill, 3492 W Ridgecrest Dr., Taylorsville, UT 84129, US.
\nRelated pages: Returns & Exchanges Policy, Shipping & Delivery, Order Tracking and FAQs.
\n","visible_characters":10731,"meta_description":"How Jersey Mill refunds work: full item price back within 7 days of receiving your return, to your original payment method, or store credit that never expires.","parent":null,"published_at":"2026-11-01T14:37:37+00:00","updated_at":"2026-11-01T14:37:37+00:00"}}