Contact Us

Last updated: November 1, 2026

Got a question between frames, a spelling worry after checkout, or a size dilemma before the first pitch of the season? You reach Jersey Mill the same way every time: by email. One inbox, read by a person, with a reply within 24 hours on business days. This page tells you where to write, what to put in the message so we can help on the first reply, and which help page may answer your question even faster.

Write to us at one address

Every question goes to support@jerseymill.shop: order questions, product questions, returns, refunds, copyright and trademark concerns, and anything else. Keeping everything in one inbox means nothing gets lost between departments, and the person who answers can see the whole history of your conversation.

If you prefer a ready-made email with the right subject line already filled in, our submit a ticket page has one link per topic. Clicking a link there opens your own email app with the subject set, so your message lands in the right pile from the start. Both routes reach the same inbox.

Why email only

Most of what our customers ask about is written detail: the exact spelling of a name on back, a cart line with the wrong size, a photo of a parcel. Email keeps a clear record of what was asked and what was agreed, which matters when we print exactly what you type. It also means a captain can forward our reply to the whole team without anyone having to remember a phone call.

When you will hear back

We reply within 24 hours on business days. Messages that arrive on a weekend or public holiday are answered within 24 hours of the next business day. If your question needs us to check something, for example the status of an order, the first reply may confirm we are on it and a second reply will follow with the answer.

If you have not heard from us within that time, please:

1. Check your spam, junk or promotions folder for a reply from support@jerseymill.shop.
2. Make sure you sent the email to the correct address, with no extra characters.
3. Reply to your own sent message so the thread stays together, and add “Second request” to the subject.

Time-sensitive requests

Two kinds of request depend on the clock, so put them at the top of your email:

• Cancel or change an order. We can cancel or change an order within 24 hours of it being placed. Write “Change order” or “Cancel order” plus your order number in the subject. A captain who notices six hours after checkout that one bowler needs a 3XL, not an XL, is well inside that window. The cancel or change an order page explains what can be changed.
• Personalization typos. If you typed KOWALSKY but the bowler spells it KOWALSKI, email us within 24 hours of ordering with the order number, the cart line, and the correct spelling in capitals. We send no proofs, so this email is the moment to catch it.

What to put in your message

A complete first message saves a round of back-and-forth. Here is what helps, depending on what you are asking.

For any order question

• Your order number, found in your order confirmation email and in My Account.
• The name and email address used at checkout, if you are writing from a different address.
• Which item or cart line you mean, especially on a team order with several identical shirts.
• What you would like us to do: change, cancel, return, exchange, check status.

For personalized items

• The product name, for example Custom Team Bowling Shirt or Custom Team Roster Back Tee.
• The player’s name on back or number, so we can find the right line on a multi-player order.
• The exact text you want, written in capitals, character for character.
• For a roster back tee, the full list of names, one per line, so we can compare it with what was entered.

For a problem with something you received

• A short description of the problem: wrong size, wrong item, damage, a print that does not match your order.
• Clear photos: the whole item, a close-up of the problem, and the packing label if the parcel was damaged.
• Whether you would like a replacement, an exchange or a refund.

Photos you email us are used only to handle your request and are deleted 30 days after delivery. If something arrives damaged or printed incorrectly, contact us as soon as you can and we will help.

For questions before you buy

• The product you are looking at, or a link to it.
• Your question, for example which size to choose or whether a style comes in youth sizes.
• For sizing, the size you wear in a similar shirt that fits you well.

Find the answer faster

Many questions already have a full answer on one of our help pages. This table points you to the right one; if it does not answer your question, email us anyway.

Questions we often get by email

Ordering for a whole team

Captains often ask whether they can send us a spreadsheet of names and sizes. Personalized orders are placed in the cart, one cart line per player, using the fields on the product page, so we can print exactly what was entered. A captain ordering five Custom Team Bowling Shirts adds the product five times with each bowler’s details. We do not offer quotes, bulk pricing or team discounts, but we are happy to answer questions about the fields before you start.

Adding a player mid-season

A sub joins your softball team after the roster back tees have been printed. We cannot add a name to a shirt that has already been made, so the new player’s shirt, or an updated roster tee, is a new order. If you email us, we can help you match the same product and colorway.

Splitting a gift or a pair

Ordering a hoodie and socks as a gift to a different US address, or matching pickleball jerseys for doubles partners in two countries? Enter the delivery address at checkout. Each order goes to one address, so partners in different countries usually place two orders. Shipping is free for both. For deliveries to Canada, Australia or New Zealand, duties and taxes depend on the destination country.

Youth sizes

Parents often ask how the Custom Youth Softball Jersey compares with what their child wears now. Youth sizes run S to XL. Tell us the size of a shirt that fits your child well and we will share what we can; the size guide walks you through comparing them.

Choosing between two softball cuts

A player torn between the Women’s V-Neck Fastpitch Jersey and the unisex Diamond Raglan often emails to ask which one to pick. The V-neck comes in the women’s fit, XS to 2XL; the raglan is a unisex adult cut, S to 3XL. Tell us which style you usually prefer and the size of a jersey or tee that fits you well, and we will explain how the two compare. If the one you pick does not work out, the 60-day return window gives you room to swap.

An example of a message we can solve in one reply

Here is the kind of email that lets us act straight away. Feel free to copy the shape of it.

• Subject: Change order, order number in the subject line.
• Body: “Hi, I placed this order this morning for five Custom Team Bowling Shirts. On the line with name on back MARSH, number 22, please change the size from XL to 3XL. Everything else stays the same. Thanks, Dana (team captain).”

It names the order, points to one specific cart line by the name and number on it, says exactly what should change, and confirms the rest is correct. We reply to confirm the change, and if the price changes because of the larger size, we explain what happens next before anything is printed.

Returning or exchanging by email

Returns also start with an email. Tell us the order number, which item you are sending back, and whether you want a refund, store credit or a different size or colorway. For a change-of-mind return within 60 days we send a free return label. Once the parcel reaches us, a refund goes back to your original payment method within 7 days. Store credit is available on request and never expires. Please wait for our reply with the label before you post anything.

Copyright, trademark and business enquiries

Rights owners can email the same address. Please use the subject “Copyright notice” for copyright, following our DMCA page, or “IP concern” for trademarks and names, following our intellectual property policy. For permission to use a product photo, write “Permission request” in the subject and describe how you would use it. We do not take sponsorship, wholesale or bulk orders.

Our business details

Jersey Mill
3492 W Ridgecrest Dr.
Taylorsville, UT 84129
US

Email: support@jerseymill.shop

This is our business address for correspondence. Please email us before posting anything to it. Returns go to the address on the free return label we send you, so please do not mail an item back without first emailing us for a label. Orders ship from the USA.

Keeping your details safe

We will never ask you to email card numbers, bank details, passwords, or a copy of an ID document. If you receive a message asking for any of these that claims to come from Jersey Mill, do not reply; forward it to support@jerseymill.shop so we know about it. Payments are only ever made at checkout on jerseymill.shop. How we use the details you send us is set out in our privacy policy.

Thanks for writing to us. Whether it is one pair of socks or a full roster of bowling shirts, we read every message and answer it properly.