Shipping & Delivery

Last updated: November 1, 2026

Your league night does not start until the shirts show up, so this page lays out exactly how a Jersey Mill order travels from the checkout button to your front door. It covers how long we take to get an order ready, how long it spends on the road, which countries we deliver to, what shipping costs (nothing) and what to do if a parcel runs late or arrives in rough shape. It applies to every order placed on jerseymill.shop. If something here does not answer your question, email support@jerseymill.shop and we will reply within 24 hours on business days.

From the cart to the lane: how an order moves

Every Jersey Mill order goes through two stages before it reaches you. The first is processing: the 1-3 business days after you place the order, while it is prepared and packed. The second is transit: the 7-14 business days the parcel spends travelling to your address. Add them together and you get a realistic picture of when your shirts will arrive.

Business days are Monday to Friday. Weekends and public holidays do not count toward either stage, so an order placed late on a Friday night starts processing on the following Monday. If you are ordering for a league that opens on a fixed date, count backwards from that date using business days rather than calendar days, and give yourself a little room on top.

What happens during processing

During processing your order is prepared exactly as you placed it. For personalised pieces, such as the Custom Team Bowling Shirt or the Custom Softball Jersey, that means printing the text you typed into the built-in fields: team name on front, name on back, number and, where you added it, sleeve text. No proof or mockup is sent before production. We print exactly what you type, so the live preview on the product page is your last chance to check spelling before the shirt goes into the queue.

Plain items from the catalog, such as a League Night Pullover Hoodie, a trucker hat or a pair of crew socks, go through the same 1-3 business day window.

What happens during transit

Once the parcel leaves us it is in the hands of the delivery service for the 7-14 business days in the table below. The range is wide on purpose. A parcel heading across the US may land near the start of that window, while one heading to Australia or New Zealand can use the full 14 business days. These are estimates, not guaranteed delivery dates.

Delivery times and costs by country

We deliver to four countries. The cost is the same everywhere: free. You do not need to hit a minimum order value, add a second shirt or enter a coupon. The free shipping option appears automatically at checkout once you enter an address in one of the countries below.

The estimated total is simply processing plus transit. It is a planning guide rather than a promise, because weather, public holidays, customs checks and local delivery conditions can all add time once a parcel is on its way.

Planning around opening night

If your bowling league starts its fall season on a Tuesday, or your softball team has a first pitch booked for a Saturday, plan for the top of the estimate. A captain ordering on a Monday for a team in the US should expect the shirts somewhere between eight and seventeen business days later. That is roughly two to three and a half weeks of calendar time once weekends are included. Ordering a month ahead keeps everyone relaxed.

Where your shirts can travel

Jersey Mill ships to addresses in the United States, Canada, Australia and New Zealand. Every order ships from the USA. If you enter an address outside those four countries, checkout will not offer a shipping option and the order cannot be completed. That is not a glitch; it means we do not deliver there yet.

One order per address

Each order goes to one shipping address. If you need shirts sent to two places, place two orders. A pickleball doubles pair is a good example: if one partner lives in Canada and the other in the US and you want matching Kitchen Line jerseys sent straight to each of them, place one order for the Canadian address and a second for the US address. Both ship free, and each one follows the timeline in the table above independently, so the two parcels may not arrive on the same day.

Gifts sent to someone else

You can ship to any address in our four countries, even if it is different from your billing address. Say you are buying a League Night Pullover Hoodie and a Pin & Ball sock pair for a partner’s birthday, and you want them delivered to their apartment across town or to a relative in another state. Enter the recipient’s name and full address in the shipping fields at checkout. Double-check the apartment or unit number, because a missing unit number is one of the most common reasons a parcel gets held up.

Keeping tabs on your parcel

Your order confirmation email arrives as soon as the order is placed. After that, the best place to check progress is your account. Sign in to My Account to see the current status of each order, or use the Order Tracking page with your order number and the email address you used at checkout.

If you would like a more detailed update, email support@jerseymill.shop with your order number. We check where things stand and reply within 24 hours on business days. Please keep your order number handy; it is in your confirmation email and makes the reply much faster.

When to expect movement

During the first 1-3 business days your order shows as processing. That is normal and does not mean anything is stuck. Once the parcel is on its way, the status changes. If your order still shows processing after three full business days, send us a short email and we will look into it.

Getting the address right the first time

A shipping address is only as good as the details typed into it. Before you place your order, read the shipping section back slowly and check:

• The recipient’s full name, spelled the way it appears on their mailbox or building directory.
• The street number and street name, including any direction such as N, S, E or W.
• The apartment, suite, unit or lot number.
• The city, state, province or region, and the ZIP or postal code.
• The country, especially if you have recently moved or ship to more than one place.

Spotting a mistake after checkout

If you notice an address error, email us within 24 hours of placing the order. Inside that window we can correct the address before the order moves further along. Our Cancel or Change an Order page explains exactly what to send. After 24 hours, or once the parcel is on its way, we cannot promise to change the destination, but contact us anyway and we will help where we can.

If a parcel comes back to us

Sometimes a parcel is returned because an address could not be found or delivery could not be completed. If that happens, contact us and we will help work out the next step with you, including sending it back out to a confirmed address.

Running late, gone missing or arriving damaged

Most parcels arrive inside the estimate without any fuss. When one does not, here is how to handle it.

A parcel that seems late

First, check the estimate. Add 1-3 business days of processing to 7-14 business days of transit, counted from the day you ordered, and skip weekends and public holidays. A parcel to New Zealand ordered on a Wednesday can legitimately take the full fourteen business days in transit, which is close to three weeks of calendar time once processing is added. If you are still inside that window, the parcel is most likely just travelling.

If the estimated total has passed and nothing has arrived, email support@jerseymill.shop with your order number and the shipping address. Contact us and we will help: we look into where the parcel is and agree the next step with you.

A parcel marked delivered that you cannot find

Take a look around the property, behind planters and side gates, and with neighbors, a building front desk or a mail room. Parcels are often left somewhere slightly unexpected. If it still has not turned up, email us with your order number and we will help you from there.

Something arrived damaged or printed wrong

If a shirt arrives torn, stained, misprinted or different from what you ordered, email us as soon as you notice, with your order number and a few clear photos of the item and the packaging. Photos you send us are deleted 30 days after delivery, so you do not need to worry about them being kept. Contact us and we will help put it right. Remember that personalised text is printed exactly as typed, so before you write in, compare the shirt with the text in your order confirmation; if the confirmation shows the same spelling, our Returns & Exchanges Policy is the route to use.

Changed your mind after delivery

Delivery is not the end of the road. You have 60 days to return an item, including personalised pieces, and we provide a free return label for a change-of-mind return. Your refund is sent to the original payment method within 7 days of us receiving the return. The full details are on our Returns & Exchanges Policy and Refund Policy pages.

Crossing a border: Canada, Australia and New Zealand

Orders to Canada, Australia and New Zealand cross an international border on the way. Import duties, taxes and customs fees depend on the destination country and its rules at the time the parcel arrives. Jersey Mill does not collect sales tax at checkout, and our prices are not described as including any tax. If you have a question about a specific delivery, contact us before you order and we will help as far as we can.

Customs can add time

A parcel may be held for a customs check on arrival in Canada, Australia or New Zealand. That is part of why the transit estimate stretches up to 14 business days. If your tracking or account status has not changed for a while and the parcel is heading abroad, a customs step is a likely reason. Email us if you are unsure.

Seasonal crunches and team orders

Leagues tend to start at the same times of year. Late summer and early fall bring bowling league sign-ups; spring brings softball openers; pickleball ladders run all year with spikes around club events. Lots of captains order in the same few weeks, and public holidays fall inside some of those windows too. Our processing time is 1-3 business days, but if you are ordering close to a deadline, allow the full estimated total.

Ordering for a whole team

Each player is one cart line with their own personalisation fields, but the whole team can go in one order to one address. A bowling captain ordering five Custom Team Bowling Shirts, one for each bowler, places five cart lines in a single checkout and has everything delivered to one address for handing out at the lanes. Whether a larger order travels in one parcel or more is something we can tell you about for your specific order; just email us with the order number.

Youth and adult sizes in one order

A family ordering a Custom Youth Softball Jersey for a child alongside an adult raglan for a parent can put both in the same order. They share the same processing and transit timeline. Our Size Guide explains how to pick between youth and adult sizes before you check out, which saves a return later.

Shipping questions, answered by a person

Every email to support@jerseymill.shop is read and answered by a person, and we reply within 24 hours on business days. We handle support by email only, which means everything about your order stays written down in one thread. To help us answer on the first try, include:

1. Your order number from the confirmation email.
2. The email address used at checkout.
3. The country you are shipping to.
4. A one-line description of the question, such as “address correction” or “parcel not arrived”.

You can also browse the Help Center, check the FAQs or submit a ticket. For written correspondence, our business details are Jersey Mill, 3492 W Ridgecrest Dr., Taylorsville, UT 84129, US. This address is for correspondence only; please do not send returns there unless we ask you to.