FAQs

Add one cart line per player. On a personalised product, fill in the fields for the first player, add it to the cart, then come back to the same product page and fill in the next player’s details. A captain ordering five Custom Team Bowling Shirts ends up with five cart lines, each with its own size, name on back and number. That way each shirt is clear to us and easy for you to check before you pay. There are no quotes, bulk-pricing tiers or team discounts, so the price you see on each line is the price you pay.

Yes. Each cart line carries its own size and its own personalisation, so a team can mix a 3XL bowler, a women’s fit M and a youth L in one checkout. You can also add a League Night Pullover Hoodie, a trucker hat or a pair of crew socks alongside the jerseys. Everything in one order follows the same 1-3 business day preparation time.

No. Jersey Mill sells retail, one shirt per cart line, at the price shown on the product page. We do not run quote requests, tiered pricing or team packages. If you see any message elsewhere suggesting a discount code from us, check the Help Center or email us before you rely on it.

You can check out without one where checkout allows it, but an account makes life easier. In My Account you can see your order history, order status and saved addresses, which helps when you reorder for a sub who joins mid-season.

Depending on the product, you will see “Team name on front” (up to 18 characters, printed in capitals), “Name on back” (up to 12 characters, capitals), “Number” (0–99, optional on some products and required on others) and an optional “Sleeve text” of up to 10 characters. Sleeve text adds $2, shown next to the field, and is charged only when you fill it in. The pickleball league jersey also offers an optional “Division or night” choice.

No proof or mockup is sent before production. The live preview on the product page shows your text over the product photo as you type, and that preview is your chance to check. We print exactly what you type, in capitals where the field says so. Check spelling — we print exactly what you type.

Say you typed KOWALSKY when your bowler spells it KOWALSKI. If you notice within 24 hours of placing the order, email us with the order number, the cart line and the correct spelling, and we will fix it before your order moves on. After 24 hours the shirt may already be in preparation, and the 60-day return route on the Returns & Exchanges Policy page applies instead. See Cancel or Change an Order for the full change window.

Paste your roster into the “Roster names for the back” field, one name per line, up to 15 names and 240 characters in total. You can add an optional “Season or year line” of up to 14 characters. Read every line in the live preview before adding it to the cart: a 12-player roster is easy to paste and just as easy to misspell. If a sub joins mid-season, a new order is needed, because we cannot add names to a shirt that has already been made.

No. We cannot print trademarks or other people’s logos, including those of professional teams, leagues, associations, colleges, paddle or ball brands, or the names of famous players. Generic designs plus your own team name and your own players’ names are fine. Our Intellectual Property Policy explains this in more detail.

Unisex adult styles run S, M, L, XL, 2XL and 3XL, and some styles go up to 4XL. Sizes 2XL and up cost a little more. Women’s fit styles run XS to 2XL. Youth sizes run S, M, L and XL. Crew socks come in S/M and L/XL, the trucker hat is one size with an adjustable back, and the sports towel and canvas tote are one size. The size menu on each product page shows exactly what that product offers.

It comes down to cut. The Women’s V-Neck Fastpitch Jersey uses the women’s fit size run (XS–2XL), while the Diamond Raglan uses the unisex adult cut. The Size Guide walks through comparing each one with a shirt you already own so you can choose with confidence.

Not at the moment. The Size Guide gives how-to-choose guidance by size group instead of numeric charts. If you are between two sizes, email us with the product name and the two sizes you are weighing and we will help.

We ship to the United States, Canada, Australia and New Zealand only. Shipping is free on every order with no minimum. All orders ship from the USA. The Shipping & Delivery page has the full details.

Allow 1-3 business days for us to prepare your order and 7-14 business days in transit. A parcel to Australia or New Zealand can take the full 14 business days in transit, so plan ahead if your season opener is close.

Sign in to My Account or use the Order Tracking page to see your order status. For an update beyond what those pages show, email us with your order number and we will look into it.

Yes, with two separate orders. A pickleball doubles pair ordering matching Kitchen Line jerseys, one going to Canada and one to the US, would place one order per address. Each order ships free.

Duties and import charges depend on the destination country and its rules. If you have a question about a specific order, contact us and we will help.

Email us with your order number and, for damage or a print problem, a photo. Contact us and we will help work out the next step. Photos you email us are deleted 30 days after delivery.

You have 60 days. Change-of-mind returns get a free return label, so return postage is on us, and there is no restocking fee. Say you ordered a Lane Flames shirt and the colorway is not what you pictured: email us within the 60 days and we will send the label. Full steps are on the Returns & Exchanges Policy page.

Yes. The 60-day return applies to personalised items as well, with the same free return label and no restocking fee.

If it is within 24 hours of ordering, as with the captain who notices six hours later that one bowler needs a 3XL instead of an XL, email us and we will change the size on that cart line. If you notice three days later, the order may already be in preparation, so use the 60-day return route and order the right size separately.

Within 7 days of us receiving your return, to the original payment method. If you prefer, ask for store credit instead; it never expires. The Refund Policy covers the details.

The methods shown at checkout are the ones available for your order. We do not display payment logos or promise particular card brands. See Payment Methods for how payment works.

Shipping is free, and the only optional extra you add yourself is the $2 sleeve text on personalised products. Sizes 2XL and up cost a little more, and that price shows as soon as you choose the size. For orders to Canada, Australia or New Zealand, import duties depend on the destination country.

We use your details to make and deliver your order and to answer your emails. The Privacy Policy explains what we collect and why.

Yes. Enter the recipient’s address as the shipping address. A League Night Pullover Hoodie plus a Pin & Ball sock pair for a partner’s birthday can go to any address in the US, Canada, Australia or New Zealand while the receipt comes to you.