Order Tracking
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Wondering whether the team shirts will beat the first frame of the season? This page is your scoreboard. Enter your order number and checkout email in the box below to see where your Jersey Mill order stands, then read on to learn what each status means, how long each stage usually lasts and what to do if something looks off.
Order check-in at a glance
- What you need: your order number and the email address you used at checkout.
- Getting ready: orders take 1-3 business days to prepare.
- On the road: 7-14 business days to the US, Canada, Australia and New Zealand, shipping free from the USA.
- Signed-in shoppers: every order is listed in My Account.
- Need more detail: email support@jerseymill.shop; we reply within 24 hours on business days.
Looking up your order in under a minute
The lookup box above asks for two things: the order number and the billing email. Both come from the confirmation email we send the moment you place an order. Type them exactly as they appear and press the button to see your current status and the items in the order.
Finding your order number
Your order number is in the subject line and near the top of the confirmation email from Jersey Mill. It is a number only, so leave out any hash sign or extra spaces when you type it in. If you cannot find the email, search your inbox for “Jersey Mill” or “jerseymill.shop” and check your spam, promotions or updates folders. Some email apps sort store messages away from the main inbox without telling you.
Using the right email address
The lookup only works with the email address entered at checkout. Captains often order with a work address and then look up the order from a personal one, which returns no result. If the first attempt fails, try any other address you might have used. Still nothing? Email us from any address with your full name, shipping ZIP or postal code and the approximate order date, and we will find it for you.
Checking from your account instead
If you created an account at checkout, sign in to My Account and open the Orders tab. Every order you have placed with that account is listed there with its date, status and total. Click an order to see each cart line, including the personalisation you typed for every player. That is a handy way to double-check a name or number while the order is still inside the 24-hour change window.
What your order status is telling you
Each order carries a status that changes as it moves along. The status words come from our store system, so they are short. The table below translates each one into plain league-night language and tells you whether you need to do anything.
| Status you see | What it means | What you should do |
|---|---|---|
| Pending payment | The order was started but payment has not been completed. | Finish payment at checkout, or place the order again. Nothing is prepared until payment goes through. |
| On hold | The order is paused while something is confirmed, usually the payment. | Check your email for a message from us. If there is none after one business day, write to us. |
| Processing | Payment is received and your order is being prepared. This takes 1-3 business days. | Nothing, unless you spot a mistake. Changes are possible within 24 hours of ordering. |
| Completed | Your order has been prepared and sent on its way. Transit takes 7-14 business days. | Watch for the parcel. Email us if the estimated total time has passed. |
| Cancelled | The order was cancelled, either at your request or by us. | If you did not expect this, email us with the order number. |
| Refunded | Some or all of the order has been refunded to the original payment method. | Allow your bank or payment provider time to post the refund. |
| Failed | The payment did not go through and no order was created. | Try again or use another method shown at checkout. |
Why “Processing” can last a few days
Processing covers everything that happens before your parcel leaves: preparing the item, printing personalised text where you added it, and packing. A single trucker hat and a team of five custom bowling shirts both fall inside the same 1-3 business day window. Seeing “Processing” on day two is normal and means your order is moving.
Why “Completed” does not mean “delivered”
In our system, “Completed” means our part is done and the parcel is travelling. It does not mean the parcel is at your door yet. From that point, allow 7-14 business days in transit. A parcel to Australia or New Zealand can use the whole fourteen, especially around public holidays or when customs takes a closer look.
Working out when your shirts will land
You can estimate your own delivery date with a simple sum. Start from the day you placed the order, add 1-3 business days for processing, then add 7-14 business days for transit. Skip Saturdays, Sundays and public holidays when you count.
Three examples from the league calendar
- A bowling captain in Ohio orders five Custom Team Bowling Shirts on a Monday. The earliest realistic arrival is eight business days later; the latest estimate is seventeen business days later, a little over three weeks in calendar time.
- A pickleball doubles pair orders matching Kitchen Line jerseys, one order to Toronto and one to Seattle. Each order follows the same estimate on its own, so one jersey may arrive a few days before the other. That is normal, not a problem with either order.
- A softball player in Auckland orders a Diamond Raglan jersey for the summer slow-pitch season. Transit to New Zealand can take the full 14 business days, so the total can reach seventeen business days. Ordering a month ahead takes the pressure off.
These figures are estimates for planning, not guaranteed delivery dates. The full breakdown by country, including the free shipping rule, is on our Shipping & Delivery page.
When the status looks wrong or stuck
Most questions about tracking come down to timing. Before writing in, check which stage your order is in and how long it has been there. If something still looks off, email us and we will look into it.
Stuck in “Processing” for more than three business days
Our processing time is 1-3 business days. If the order has been in “Processing” longer than that, email support@jerseymill.shop with the order number. We check what is happening and reply within 24 hours on business days.
“Completed” but no parcel after the estimate
Count the business days since the status changed. If more than 14 business days have passed and nothing has arrived, email us with your order number and shipping address. Contact us and we will help: we look into where the parcel is and agree the next step with you.
Marked as delivered but not at your door
Look around the property, check with neighbors, building reception or a shared mail room, and see if anyone else in the household brought it inside. Gifts are a common case. If you sent a League Night Pullover Hoodie and a Pin & Ball sock pair to a partner’s address for their birthday, the parcel may have been signed for or picked up by someone at that address. If it is still missing, email us and we will help.
The lookup says no order was found
This nearly always means the order number or email does not match what was entered at checkout. Copy the number straight from the confirmation email and try each email address you use. If you never received a confirmation email at all, the payment may not have gone through; check your bank or payment account, then contact us.
Fixing details before the shirts are printed
Tracking an order is also a good moment to re-read what you ordered. Open the order in My Account or in your confirmation email and read every personalised field out loud. We do not send a proof or mockup before production; we print exactly what you type.
A misspelled name on the back
Picture a captain who typed “KOWALSKY” in the Name on back field when the bowler spells it “KOWALSKI”. If that is caught within 24 hours of placing the order, email us and we fix it before printing. After 24 hours, the shirt will be printed as typed, and the 60-day return route on our Returns & Exchanges Policy page applies instead.
A size swap for one player
If one bowler needs a 3XL instead of an XL and you notice six hours after ordering, you are inside the window. Email us with the order number, the cart line and the new size. Note that 2XL and up cost a little more, so we will let you know about any difference first. The full process is on our Cancel or Change an Order page.
A new player joins mid-season
We cannot add a name to a shirt that has already been made. If a sub joins your team after you ordered a Team Roster Back Tee with twelve names, the newcomer needs a new order. You can track both orders separately here.
Keeping the whole team in the loop
When one person orders for a whole team, everyone else tends to ask that person the same question: “Are the shirts here yet?” A little planning saves the captain a lot of messages.
Share the estimate, not the login
Rather than handing out your account password or order email, share the estimated window with the team. Work it out once using the sum above, post it in the team chat, and update it when the status changes to “Completed”. Your order details, billing address and payment information stay with you.
Hand-out night
Because every player is a separate cart line, the order confirmation lists each shirt with its own name, number and size. Print that list or keep it on your phone when the parcel arrives, and tick off each shirt as you hand it out at the lanes or the field. If one shirt is missing from the parcel or shows a different name from your confirmation, email us with the order number and a photo before anyone heads home.
Ordering youth and adult pieces together
A parent buying a Custom Youth Softball Jersey alongside their own adult raglan can track both in one order, since they share the same timeline. If you are unsure about youth sizing, check our Size Guide before ordering; it is quicker than a return later.
After delivery: returns and refunds
Once your parcel arrives, you have 60 days to send an item back, including personalised pieces. For a change-of-mind return, such as deciding a Lane Flames shirt color is not quite right, we provide a free return label. When the return reaches us, your refund is sent to your original payment method within 7 days. If you prefer, ask for store credit instead; it never expires. The details live on our Refund Policy page.
Talk to us about your order
Support at Jersey Mill is by email only, and every message is answered by a person within 24 hours on business days. Write to support@jerseymill.shop and include:
- Your order number.
- The email address used at checkout.
- The status you see and how long it has shown.
- For a damaged or wrong item, a few clear photos. Photos you send are deleted 30 days after delivery.
You can also start from the Help Center, read the FAQs or submit a ticket. Our business details are Jersey Mill, 3492 W Ridgecrest Dr., Taylorsville, UT 84129, US.