Help Center

Last updated: November 1, 2026

Five Questions We Hear Every League Night

These are the questions that land in our inbox most often. If yours is here, you may not need to write at all.

1. Do you send a proof of my names before printing?

No. The live preview on each personalised product page is the only preview. It shows your text over the product photo as you type, so read it slowly before you add the shirt to the cart. We print exactly what is typed.

2. When will it get here?

Add 1-3 business days of preparation to 7-14 business days in transit. Weekends and public holidays are not business days, so count from your order date with a calendar in hand if you have a season opener coming up.

3. I made a mistake on my order. Is it too late?

If fewer than 24 hours have passed since you placed the order, email us and we will change or cancel it. After that, the 60-day return is the route to take.

4. Can I return a shirt with a name on it?

Yes. Personalised shirts follow the same 60-day return as everything else, with a free return label and no restocking fee.

5. Can you print my favourite pro team’s logo?

No. We print generic designs plus your own team name and your own players’ names. Trademarks, other people’s logos and famous players’ names are off the table.

Pick Your Lane: Help by Topic

Each topic below has a short summary and the pages that go deeper. Every support page in our footer can be reached from here.

Placing an order and personalising it

Every player is one cart line. On the five personalised products you fill in the built-in fields, such as team name on front (up to 18 characters), name on back (up to 12 characters), number (0–99) and optional sleeve text (up to 10 characters, +$2 when filled). No order notes are needed, and there are no quotes or team discounts. Browse the Custom Team & Name Jerseys collection to start, and read the FAQs for the details of each field.

Shipping and delivery

Shipping is free with no minimum, and we ship only to the United States, Canada, Australia and New Zealand. Everything ships from the USA. A parcel heading to Australia or New Zealand can use the full 14 business days in transit, so allow for it. Read Shipping & Delivery for the full picture.

Checking on an order

Your order status lives in My Account and on the Order Tracking page. If the status has not moved in a way you expect, email us with the order number and we will look into it for you.

Changing or cancelling

The window is 24 hours from the moment you place the order. Within that window we can change a size, fix a spelling, update an address or cancel. Write to us rather than placing a second order, so nothing gets made twice. The full rule is on Cancel or Change an Order.

Returns and exchanges

You have 60 days to send something back for any reason, and the return label is on us. There is no restocking fee, and personalised items are included. To exchange, return the first item and order the one you want. Steps are on the Returns & Exchanges Policy page.

Refunds and store credit

Once your return reaches us, the refund goes back to the original payment method within 7 days. Prefer store credit? Ask for it in your email; it never expires. See the Refund Policy.

Payments

The payment methods shown at checkout are the ones available for your order. We do not ask for card details by email, and you should never send them to us. Read Payment Methods for how payment is handled.

Products and sizing

Unisex adult shirts, women’s fit styles, youth sizes, socks and a one-size adjustable trucker hat each have their own way of choosing. The Size Guide explains how to pick by comparing with a shirt you already own.

Account and privacy

Your account keeps your orders and addresses in one place. Our Privacy Policy explains what we collect and how long we keep it; for example, photos you email us are deleted 30 days after delivery.

Designs, trademarks and copyright

If you believe something on our site uses your work, our DMCA page explains how to send a notice. The Intellectual Property Policy explains what we will and will not print, and the Terms of Service set out the rules for using the site.

Help Topics at a Glance

Real Situations, Step by Step

Rules make more sense with a real league in front of them. Here is how a few common situations play out.

A doubles pair in two countries

Two pickleball partners want matching Kitchen Line jerseys, one for a player in Canada and one in the US. Each jersey goes on its own order with its own shipping address. Both ship free, both follow the same 1-3 business day preparation time, and both travel in 7-14 business days. If one partner later wants a different size, that partner’s order is handled on its own, without touching the other.

A youth softball parent checking sizes

A parent buying a Custom Youth Softball Jersey has four youth sizes to choose from: S, M, L and XL. The easiest check is a shirt the child wears now and likes. Lay it flat, compare it with the size you are considering, and if the child is growing fast or wears an undershirt on cold evenings, think about the next size up. The Size Guide has the full method.

A birthday gift shipped straight to the birthday

Someone buying a League Night Pullover Hoodie and a Pin & Ball sock pair for a partner can ship to the partner’s address while the order email comes to them. Choose sizes carefully, because the person wearing it will not have seen the size menu. If the size is wrong, the 60-day return covers it.

A misspelt name noticed too late

If a name on the back is wrong and more than 24 hours have passed, email us with the order number and a photo of the shirt. The 60-day return applies, and you can place a new order with the corrected spelling. Photos you send are deleted 30 days after delivery.

A parcel that arrives damaged or misprinted

Write to us with the order number and clear photos as soon as you can. Contact us and we will help sort out the right next step for your order.

Finding the Right Shirt for Your League

Not sure where to start browsing? The catalogue is split into six collections, each built around a different kind of league night. Here is what lives where.

• Bowling Shirts & Jerseys: camp-collar and button-up bowling shirts with two-tone chest panels, plus a polo bowling jersey for leagues that prefer a knit collar.
• Softball Jerseys: raglan, full-button, crew and two-button henley placket jerseys for slow-pitch, fastpitch and co-ed teams, along with the women’s V-neck and youth raglan styles.
• Pickleball Jerseys & Tops: pickleball jerseys, a tank, a polo, a women’s V-neck top and a long-sleeve jersey for ladders, doubles nights and cooler mornings on court.
• Custom Team & Name Jerseys: the five personalised products with built-in fields and a live preview.
• League Tees, Tanks & Hoodies: graphic tees, graphic tanks and the pullover hoodie for the walk from the parking lot to lane twelve.
• Hats, Socks & League Gear: the trucker hat, crew socks, sports towel and canvas tote to carry your shoes and paddle.

A Captain’s Checklist Before You Pay

Ordering for a team is where most mix-ups start, simply because there are more lines to check. Run through this list once before checkout and you will rarely need the change window.

1. Collect sizes in writing. Ask each player for a size in a group chat or message rather than from memory at the lanes. Note whether they want unisex adult or women’s fit where both are offered.
2. Collect spellings in writing too. Names on the back print in capitals, up to 12 characters. Ask players to type their own surname so nobody guesses.
3. Agree on numbers. Numbers run 0–99. Check for two players asking for the same one.
4. Decide on sleeve text once. If the team wants sleeve text, agree the wording before you start, so every cart line matches. It is up to 10 characters and adds $2 to each shirt where you fill it in.
5. Read the cart line by line. Compare each line with your list: product, size, name, number, sleeve text.
6. Check the shipping address. One order ships to one address. If players live far apart, place separate orders.

If something still slips through, email us within 24 hours of ordering and we will fix it.

Getting the Fastest Reply

We answer every email within 24 hours on business days. A few details make the difference between one reply and three.

• Order number: it is in your order confirmation email and in My Account.
• Which cart line: for team orders, name the player or the number so we know which shirt you mean.
• What you want to happen: change a size, fix a spelling, cancel, start a return or ask for store credit.
• Photos when relevant: for a damaged parcel or a print problem, attach a clear photo.

Never send card numbers, passwords or other payment details by email. We will never ask for them. If you prefer a structured message, the Submit a Ticket page lists ready-made subjects for each topic.

Write to the Front Counter

Still stuck after browsing the topics? Email support@jerseymill.shop and a real reply comes back within 24 hours on business days. Support is by email only. You can also read more about Jersey Mill, see every page on the sitemap, visit Contact Us, or go back to the shop and keep browsing.

Jersey Mill, 3492 W Ridgecrest Dr., Taylorsville, UT 84129, US.