Returns & Exchanges Policy

Last updated: November 1, 2026

Sometimes a shirt just does not bowl a strike. Maybe the camp collar sits differently than you pictured, the 2XL turned out roomier than your old league shirt, or the teal-and-cream colorway looks brighter in your hands than it did on your phone. This page walks you through the return and exchange process at Jersey Mill step by step: what you can send back, how long you have, how to ask for a return label, how exchanges for a different size or color work, and what happens once your parcel reaches us. If you want to know how the money side works (amounts, timing and payment methods), read our Refund Policy. This page is about the process; that one is about the refund itself.

Sixty days, start to finish

Your 60-day window opens on the day your parcel is delivered, not the day you placed the order. That matters for league players because a parcel to a far address can spend up to 14 business days in transit after 1-3 business days of processing. A shirt that arrives the night before the season opener still gets its full 60 days from that delivery date.

You only need to contact us inside those 60 days. Send us an email asking for a return before day 60 ends and your request counts, even if the parcel physically leaves your hands a little later. Our reply tells you exactly how to send it back.

Gifts and orders shipped to someone else

Bought a League Night Pullover Hoodie and a pair of Pin & Ball crew socks for a partner’s birthday and had them shipped to another US address? The 60 days run from delivery at that address. Either you or the person who received the gift can write to us. We just need the order number, or the name and email used at checkout, so we can find the order.

Season timing tips

Try everything on soon after it arrives, ideally with the shirt you would wear under it or the layers you actually play in. Swing a bowling arm, take a practice throw, crouch at the kitchen line. Finding a fit problem in week one leaves plenty of time to swap sizes before the league gets serious.

What can come back

Every item we sell can be returned within 60 days. That includes stock shirts and jerseys, tees, tanks, hoodies, trucker hats, crew socks, sports towels and canvas totes. It also includes the five personalized products: the Custom Team Bowling Shirt, the Custom Softball Jersey, the Custom Pickleball League Jersey, the Custom Team Roster Back Tee and the Custom Youth Softball Jersey.

Personalized shirts are covered too

Many shops refuse returns on anything with a name on it. We do not. If a custom bowling shirt with “ALLEY CATS” across the front and “RAMIREZ 07” on the back does not work for you, it can come back inside 60 days like any other item. A returned personalized shirt cannot be resold to another bowler, but that is our problem to deal with, not yours.

Condition we ask for

For a change-of-mind return, please send the item back the way you received it: clean, unwashed, not worn for a league night, free of smoke, pet hair or perfume, and with any tags still attached where possible. Trying a shirt on at home to check the fit is fine. If an item arrived with a problem, send it back in whatever condition it is in. You only had to open it and try it to find the fault.

Asking for your return label

Every return starts with an email. There is no form to fill in and no portal to sign into. Here is the routine:

1. Write to us. Email support@jerseymill.shop with your order number, the item or items you want to send back, and whether you want a refund, store credit or a different size or color. A one-line reason helps us improve, but it is optional.
2. Add photos only if something is wrong. If the print is off, a seam has opened or we sent the wrong item, attach a couple of clear photos. For a simple change of mind, no photos are needed.
3. Get our reply. We answer within 24 hours on business days with your return authorization, the address to send it to and your free return label, plus any instructions for your country.
4. Pack it up. Fold the item, put it in a sturdy mailer or the original bag, and write your order number on a slip of paper inside.
5. Drop it off. Attach the label and hand the parcel over as the label instructions describe. Keep any receipt you are given until your refund or exchange is complete.

Please do not mail anything back before you hear from us. A parcel that arrives without a return authorization is harder to match to an order and can slow everything down.

Returning from Canada, Australia or New Zealand

We ship to the US, Canada, Australia and New Zealand, and returns are possible from all four. Picture a pickleball doubles pair who ordered matching Kitchen Line jerseys, one shipped to Toronto and one to Denver. If both want a different size, each partner emails us with the same order number and we reply with instructions for each address. Duties and taxes on international parcels depend on the destination country; if you have a question about charges on a return from outside the US, contact us and we will help.

Swapping a size or a color

The quickest way to get the right size onto your back before league night is a two-step swap:

1. Place a new order for the size or color you want. Shipping is free with no minimum, so this costs you nothing extra in postage.
2. Email us to return the original item with our free label. When it reaches us, we refund it within 7 days of receiving it.

Doing it this way means the new shirt starts processing straight away instead of waiting for the old one to travel back. If you would rather wait and use store credit for the replacement, just ask; store credit never expires.

Choosing the new size

Before you reorder, look at our Size Guide. Our unisex adult cut runs S to 3XL (some styles to 4XL), the women’s fit runs XS to 2XL, and youth sizes run S to XL. A softball player torn between the Women’s V-Neck Fastpitch Jersey and the unisex Diamond Raglan, for example, might find the women’s fit sits closer through the shoulders while the raglan gives more room to swing. Comparing against a shirt you already wear and like is the most reliable check.

Youth sizes

Kids grow fast. A parent who ordered a Custom Youth Softball Jersey in Youth M and finds it already snug can return it inside 60 days and reorder a Youth L. Lay a jersey your child wears now flat next to the new one before deciding.

Personalized swaps

Because a personalized shirt is printed exactly as typed, a new size means a new print. Reorder the same product, fill in the same fields again (team name on front, name on back, number, any sleeve text) and check every letter before you pay. Then return the first shirt with our label.

When the problem is on our side

If an item arrives damaged, with a print fault, with text that does not match what you typed, or is simply not what you ordered, tell us as soon as you can and attach photos of the item and the packing label. Contact us and we will help put it right with a reprint, a replacement or a refund. Return postage is always free.

Text that does not match the order

We print exactly what you type in the personalization fields, and no proof is sent before printing. So the first thing we do is compare the shirt with the text saved in your order. If the shirt says “KOWALSKY” and your order says “KOWALSKI”, that is our error and we fix it. If the order itself says “KOWALSKY”, the shirt matches what was typed; you can still send it back under the normal 60-day return, and reorder with the right spelling.

Catching a typo before it prints

The best fix is the one that never needs a return. If you spot a typo within 24 hours of placing your order, email us and we will correct it. See Cancel or Change an Order for how the 24-hour window works. A bowling captain who orders five Custom Team Bowling Shirts and realizes six hours later that one bowler needs a 3XL instead of an XL is inside that window. Spot the same thing three days later and the return route on this page is the way to go.

What happens to your photos

Photos you email us about a problem are used only to sort out your order and are deleted 30 days after delivery. Our Privacy Policy explains this in more detail.

After your parcel reaches us

When your return arrives, we match it to your order using the slip inside and the return authorization, check it, and email you. Then one of three things happens, depending on what you asked for:

• Refund: issued within 7 days of receiving your return, to the payment method you used at checkout. The Refund Policy covers the details.
• Store credit: added for the value of the returned item if you asked for it. It never expires.
• Problem item: the reprint, replacement or refund we agreed with you by email.

We never deduct a restocking fee and never charge you for the return label.

Returning part of an order

You do not have to send back the whole order. If a captain ordered eight team shirts and only two players need a different size, return just those two. Each player is a separate cart line, so we refund those lines and leave the rest of the order untouched.

Team Roster Back Tee and mid-season subs

A sub who joins the team halfway through the season is great news on the lanes, but we cannot add a name to a roster tee that has already been printed. If the team wants the new name on the back, that needs a new order with the updated roster (up to 15 names, one per line). The earlier tees can still be returned within their 60 days if you prefer to replace them all.

Things we cannot do on a return

• We cannot edit, remove or add printed text on a shirt that has already been printed. A change of text is always a new shirt.
• We cannot print real team names, league names, brand names, logos or famous players’ names on a replacement. Your own team name and your own players’ names are always fine. Our Intellectual Property Policy explains why.
• We cannot accept a return that was never authorized by email and has no order number inside. Please write to us first.
• We cannot hold or reserve stock while a return travels back. The two-step swap above is the fastest way to get the new size.

Orders that have not left yet

If your order is still being prepared, you may not need a return at all. Within 24 hours of placing your order, you can email us to cancel it or change a size, a color, a spelling or the shipping address. Our Cancel or Change an Order page explains the steps, and the Order Tracking page or your My Account area shows where your order stands.

Talk to us about a return

Email support@jerseymill.shop with your order number in the subject line. We reply within 24 hours on business days, by email only. Our business details are Jersey Mill, 3492 W Ridgecrest Dr., Taylorsville, UT 84129, US. Please do not send returns to this address unless our reply tells you to; your return authorization always names the correct return address.

More help: Shipping & Delivery, FAQs, Help Center and Contact Us.